Terms and Conditions of Sale

1. Identification of the Service Provider

The services are offered by Ichinichi Ippo Consulting, a sole proprietorship operated by Charlotte Hill.
SIRET: 10246740400012
Address: Apartment 325, 53 rue Raymond Lavigne, 33100 Bordeaux, France
Email: contact@ichinichiippoconsulting.com
Telephone: +33 6 69 34 41 07

2. Services Offered

Ichinichi Ippo Consulting offers personal and professional support services for individuals and professionals.
Services may include:

individual coaching sessions
personalised coaching programmes
interventions or support services provided to professionals

Services are primarily provided remotely, notably via videoconference.
In-person sessions may also be offered upon request, depending on availability and the arrangements agreed with the client.
The content, duration, terms and prices of the services are presented to the client before any booking or commitment.

3. Booking and Commitment

Appointments are booked according to the availability offered by Ichinichi Ippo Consulting.
A booking of a service by an individual client is confirmed after acceptance of the applicable terms and receipt of payment where payment is required before the session.

For business clients, the terms of collaboration may be defined in a quote, a commercial proposal or any other contractual document accepted by the parties.

4. Prices and Payment Terms

The applicable prices are those indicated on the website or communicated to the client before booking.

Payment is made according to the terms specified at the time of booking:

online payment
bank transfer
or any other payment method accepted by Ichinichi Ippo Consulting

For business clients, payment terms may be specified in the quote or commercial proposal.

In the event of late payment by a business client, late-payment penalties will become due, without the need for a reminder, at the interest rate applied by the European Central Bank to its most recent refinancing operation, plus 10 percentage points, together with a fixed recovery fee of €40.

5. Cancellation and Rescheduling of Appointments

Any request for cancellation or rescheduling must be made as soon as possible.

Any cancellation or request for rescheduling made less than 48 hours before the scheduled appointment will result in the full session fee being charged.

The corresponding amount is non-refundable.

Ichinichi Ippo Consulting nevertheless reserves the right, in exceptional circumstances and depending on the situation, to offer a rescheduled appointment or a credit.

6. Right of Withdrawal

In accordance with the provisions of the French Consumer Code, consumer clients have a period of fourteen (14) days from the conclusion of the contract to exercise their right of withdrawal, without having to provide any reason.

If the client wishes the service to begin before the end of the withdrawal period, they must make an express request.

If the client exercises their right of withdrawal after requesting that the service begin before the end of the withdrawal period, they remain liable for the amount corresponding to the services actually provided up to the date of withdrawal.

If the service has been fully performed before the end of the withdrawal period, the right of withdrawal can no longer be exercised.

This provision applies subject to the client’s prior express agreement and express waiver of their right of withdrawal, under the conditions provided by law.

The right of withdrawal applicable to consumers does not apply to business clients, subject to any specific legal provisions that may apply.

A standard withdrawal form is provided to the client as an appendix to these Terms and Conditions of Sale.

7. Coaching Programmes

Coaching programmes consist of several sessions depending on the option selected.

The number of sessions, their duration, price and payment terms are communicated to the client before booking.

Sessions are scheduled by mutual agreement, according to the respective availability of the client and Ichinichi Ippo Consulting.

8. Nature and Limitations of Coaching

The services provided consist of personal and professional development coaching.

They do not constitute:

medical care
psychological counselling or therapy
legal advice
financial advice

The client remains fully responsible for their decisions, choices and actions following the coaching provided.

9. Confidentiality

All exchanges taking place as part of the coaching relationship are confidential.

Ichinichi Ippo Consulting undertakes not to disclose personal information provided by the client during the sessions, except where disclosure is required by law.

10. Consumer Mediation

In accordance with the regulations applicable to individual consumers, in the event of a dispute that remains unresolved following a prior written complaint submitted to Ichinichi Ippo Consulting, the consumer may, free of charge, refer the matter to the consumer mediator with which Ichinichi Ippo Consulting is registered.

Consumer mediator: CM2C - Centre de la Médiation de la Consommation de Conciliateurs de Justice
Address: 49 rue de Ponthieu, 75008 Paris

Phone number: 01 89 47 00 14
Website: https://www.cm2c.net/declarer-un-litige.php

Email: litiges@cm2c.net

This provision does not apply to business clients acting in the course of their professional activities.

11. Personal Data

Personal data collected in connection with bookings and services is processed in accordance with the Privacy Policy available on the website.

12. VAT and Entry into Force

Prices are stated in euros.

VAT not applicable pursuant to Article 293 B of the French General Tax Code.

These Terms and Conditions of Sale are effective from 13 September 2026 and may be amended to reflect changes in legislation or in the activities of Ichinichi Ippo Consulting.

13. Applicable Law and Dispute Resolution

These Terms and Conditions of Sale are governed by French law.

In the event of a dispute relating to the interpretation, performance or termination of these Terms and Conditions of Sale, the parties shall first endeavour to reach an amicable settlement.

For consumer clients, the applicable statutory rules governing the jurisdiction of the courts remain in force.

Consumer clients may also use the consumer mediation procedure under the conditions set out in Article 10.

For business clients, if the dispute cannot be resolved amicably, it will be brought before the competent courts in accordance with the applicable rules of general law.

Appendix – Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Ichinichi Ippo Consulting – Charlotte Hill, Apartment 325, 53 rue Raymond Lavigne, 33100 Bordeaux, France – contact@ichinichiippoconsulting.com

I hereby give notice that I withdraw from my contract for the provision of the following service:

– Service concerned:
– Ordered on:
– Name of consumer:
– Address of consumer:
– Signature of consumer (only if this form is notified on paper):
– Date: